Do you create positive, lasting impressions with your clients/customers whenever you interact with them? Have you retained your old clients while attracting potential ones? If your answer is "NO" then there might be something wrong with your customer service process. In order to gain loyalty and magnetize potential clients, an organisation must present world-class service to them. 

Discover how to positively connect with your clients with a Customer Service training course from CCI France Myanmar.

This course demonstrates sensible ways to retain your valuable clients and win repeat business. The training illustrates how to gauge your organisation’s ability to meet and surpass your customers’ needs and expectations. A good customer service program does not only affect the interaction between employees and clients, but employees with superior customer service skills experienced a higher sense of commitment to their jobs. Make the first move toward becoming more customer service centred by enrolling in this course. This fun and engaging Customer Service Training Course is available now through CCI France Myanmar by our Trainer Carine Le Port.

Training Venue: Training Room, FMCCI Office

Total Training Hours: 10 hours

Training Dates:

Wednesday 15 March 9:00 am to 12:00 pm

Wednesday 22 March 9:00 am to 12:00 pm

Wednesday 29 March 9:00 am to 1:00 pm

*Seats are limited for a more proficient learning experience with interactive sessions.

Registration:

Member: MMK 200,000

Non-Member: MMK 300,000

*Registration is mandatory. The session will be conducted in the English language.

WHO SHOULD ATTEND?

Any professional who interacts with a customer:

customer service representatives, salespersons, marketing executives, assistants and secretaries, receptionists, technical support department representatives, technicians, sales engineers, shopkeepers, waiters, etc. Any professional who wants to adapt their behaviors and communication so that they can provide effective solutions and handle difficulties to create.

LEARNING POINTS

• Attitude to service
• Service process
• Create loyal customers
• Manage customer expectations
• Value of a complaint and service recovery process
• Understand how to say “no”
• Measure customer satisfaction
• Coaching a service team