Introduction
We are thrilled to announce an upcoming training titled “Enhancing Customer Engagement: Trends and Techniques”. This training is designed to help you understand the diverse nature of customer preferences, needs, and behaviors, and how to strategically approach different customer segments with tailored engagement methods.
Why This Training?
In today’s dynamic market, using the same method of engagement for all customer segments is not effective. The structure that works in modern trade may not work for last-mile customers. This training will equip you with the knowledge and skills to tailor your customer engagement methods to different situations and customer segments.
Brief Agenda
- Introduction: Setting the stage for the training.
- Audience Interaction: Understanding the unique challenges faced by different teams.
- Case Studies: Exploring examples of customer engagement methods across different industries.
- Application: Discussing how we can leverage these methods and examples.
- Audience Participation: Brainstorming on how the audience can apply the discussed methods.
- Networking: Sharing contacts for further discussion and collaboration.
About the Speaker
Our speaker is an experienced Sales and Business Development professional with over 20 years of experience in both Urban and Rural markets. They have a demonstrated history of working in the FMCG, Trading, Construction, and Social Enterprise industry. Their skills include B2B, B2C sales and Marketing Management, Negotiation, Business Planning, Market Research, and Management.
This training is a unique opportunity to learn from an industry expert and enhance your customer engagement strategies. Don’t miss out on this chance to drive your business to new heights!
